Enterprise Rent-A-Car

ALWAYS have a great experience with them. Been using this same place for years. The young man (Douglas/ Gilbert? I lost his card ) who works there is awesome!! There was an incident with my deposit (my fault in return times) and he explained it to me and was able to send me out confident once again with this enterprise location! DEFINITELY RECOMMEND THIS LOCATION

Update: 9/27/23 Yet another Fail Christopher was emailed with all the info 15 days ago, i gave them the benefit of doubt. And yet to this day, even though he was provided all the information he requested, neither he nor his company has reached out or had any kind of contact from his company. What a horrible company and horrendous customer service talk about not caring about the customer. FAIL, FAIL, FAIL ON ALL FRONTS.!!!! Too bad i have to give 1 star if possible i would give 0 stars. The car that was given to me smelled bad, made engine noises and the brakes squealed and the vehicle was pretty beat up with broken windshield and the front bumper was literally falling off. It was truly an embarrassment to drive your companies car. When I called the manager to inform her and make her aware of all the issues with the car and to try and exchange the car she didnt apologize or sound surprised all she said was ok I will save a car for you and she told me to come the next day, I did go and the car they wanted me to exchange it was in worst shape than the one I had, so I declined and ended up keeping the car. I have rented plenty of cars from your company and other companies and I can truly say that this has been the worst car rental experience ever. The manager offered no solution I have never been so ashamed of renting a car. I had the car for over a month. Is this the reputation that your company is proud of? It's truly ashame that companies nowadays take no accountability or responsibility or even pride in the products they provide. I filled out the survey and they said someone would be reaching out to me, it's been over a week now and no call yet. Yet another fail in my eyes.

If I could give a zero stars to write a review I would. I am so angry. This place ruined my plans I had for my fiances birthday. I reserved a convertible months ago. Thought it was a little weird they didn't call to confirm. I called day of to make sure they were able to have it in stock. But NOTHING. They didn't have it. Everything planned was centered around the convertible.

This car rental place doesn't care about its customers. They give you trashy cars to rent and have a take it or leave it attitude. The female manager has a total disregard for the customers. My boyfriend and i rented a car and got a car that was all beat to hell. Bad brakes, the entire car had missing paint all around, the car smelled of cigarettes, also had cigarette burns inside the upholstery. We tried to exchange the car and the manager tried giving us the worst car than the one we already had. Just terrible service and management doesn't care. It's so sad I had to give 1 star if I could I would give 0 stars. If you want to rent a trash car with no regard for customer service rent here. The employees and the company doesn't care about you or the cars they put out for rent. Truly sad.